Ordering / Shipping Information
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Hydro-Gardens
8765 Vollmer Rd
Colorado Springs, CO 80908-4710
(888) 693-0578
(719) 495-2266
hgi@hydro-gardens.com


SHIPPING WILL BE ADDED TO ALL ORDERS.
PLEASE CLICK ON THE LINK BELOW FOR MORE INFORMATION.

Ordering / Shipping Information
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(888) 693-0578
(719) 495-2266


FedEx Rating Assistant Required Information
UPS Rating Assistant Required Information
USPS Rate Calculator Information
Thank you for choosing Hydro-Gardens for your hydroponics needs. In addition to Internet orders, we also accept orders over the phone and via FAX. Our staff is available Monday through Friday from 8 a.m. to 5 p.m. Mountain Time to take your orders and answer your questions. FAX orders may be sent at anytime. US based charge cards only (International charge card will not be accepted). International customers will be pre-pay by wire transfer only. 

Phone: (888) 693-0578. FAX: (800) 634-6362.
or                                   or
Phone: (719) 495-2266. FAX: (719) 495-2266.


Rates shown on product pages are more current and should ALWAYS be used for pricing.
Estimated Rates:

UPS 2nd Day 1 pound rate $25.00 - $40.00
UPS Next Day 1 pound rate $55.00 - $75.00
During periods of high temperatures, we will require next day shipping but we will split the freight with our customers.
This is to guarantee the bugs arrive alive.
It's the only way when it's hot.

Why Shipping Is Not Shown On Our Site

Due to the size & weight variations of our products, we cannot show you what your freight charges will be ahead of time. We have thought long & hard about this but it would be unfair to someone no matter how we did it. The best solution we came up with was to charge exactly what we are charged by the shipping companies. Unfortunately, this cannot be determined until the package in on the scale ready to go out. 

Here is an example of how it would be unfair. If we rolled freight into each item (i.e. Freight will be $5 for the first pound and $1 per pound after that), if you were to order 25 pounds of 4-18-38 Chem-Gro fertilizer you would pay $29.00 in freight. Most customers could get this item for around $15 - $20. A 50 pound box would be $54. You can see this would not be a good way to do this. If someone were to order 1 Guardian/Lawn Patrol 1 million package the shipping weight is listed at 1 pound. They would pay (i.e. $18 for the first pound (2nd Day UPS) and $2 per pound after). Now if someone were to order 10 1 mil packages, they would pay $36 when in actuality, they would all ship in 1 box for the same $18 under our current method. I could show you 1000 other examples of how any other method doesn't work. We think we have chosen the best method for our customers. You will just have to trust that we are doing this with your best interests in mind.

If you provide us with your e-mail address, you will receive an e-mail the next business morning after we make a shipment to you. This e-mail will include the product & freight charges and how it was shipped. If you choose an item that must be shipped direct (most of them will state that fact on the product page), you will not receive that e-mail until after we get the invoice from the vendor/insectary that shipped it. In most cases, you will already have the product before this e-mail goes out. We apologize for that, but there is nothing we can do to speed this process up.

If you would like to have an idea of what you freight will be before you place your order, please use the section below to get you own freight estimates.


To Get Your Own Freight Estimates

If your ordering from the 48 states, use United Parcel Service Package Rating Assistant or  Federal Express Rate Finder or to calculate your shipping costs. Or if you want to send your order by mail you can us the US Postal Service Rating Assistant. When you're done, use the "Back" button on your browser to return to this page. Please note our Zip Code is 80908. You'll need this for both Rating Assistants.


SHIPPING OF BENEFICIAL INSECTS

ALL ORDERS MUST BE RECEIVED BY NOON (MT. TIME)
THURSDAY TO SHIP THE FOLLOWING WEEK

All living beneficials will be sent by
2 Day Air or NEXT Day Air Only!
All orders sent direct from the insectaries will be sent by Next Day Air Only!

If you see a message like this one:

Galendromus occidentalis are sent direct from the Insectary Next Day Air.

Next to any product, this means that the item will NOT be brought into Hydro-Gardens and will ALWAYS be sent direct from the insectary. All of the insectaries ship their products by Next Day Air ONLY. We have no control over this. However, the insectaries are willing to reduce the Next Day Air charges to get them closer to 2nd Day Air rates.

The reason for the Next Day Air ONLY rule from the insectaries is to guarantee that the product is in the best condition possible. Most of the beneficials that fall into this category are very sensitive to heat or cold during shipping. Again, there is nothing we can do.

If you have any question about this information or anything else, Please feel free to contact us Toll Free  888-693-0578

The shipping weight of beneficial insects is not given on the web site. The reason for this is that we can put several types of insects into the same box and still have it ship at one pound. Example: if you were to order 100 persimilis they would ship at the same weight as if you ordered 10,000. So you can see there is no way of estimating the shipping weight. However you can be relatively sure that most of the orders will ship at the one pound rate. If you have any questions about this, please feel free to contact us and ask. Most of the time the rates will be between;

UPS 2nd Day 1 pound rate $18.00 - $25.00
UPS Next Day 1 pound rate $35.00 - $50.00
During periods of high temperatures, we will require next day shipping but we will split the freight with our customers. This is to guarantee the bugs arrive alive.
It's the only way when it's hot.

The prices shown are for shipments within the contiguous 48 states.
If you are outside of this area, please contact us for your rate.

Limited Warranty On Beneficial Insects

Hydro-Gardens will guarantee the insects will arrive alive to you. On the rare occasion that part or all of a shipment arrive with dead beneficials, we will replace them. You are required to notify Hydro-Gardens within 48 hours of delivery. We will send a replacement as soon as possible.
If you don't notify us within 48 hours, the guarantee will be void.


* * ALL ORDERS PAYABLE IN U.S. FUNDS * *
US based charge cards only (International charge card will not be accepted). International customers will be pre-pay by wire transfer only.


Please use your account number (customer number) when placing orders, or inquiring about orders.

Your address label lists your account number, company name, and mailing address. If any of this information is incorrect, please notify us so that we may update our records.


DISCOUNTS ALLOWED


On orders above the amount of $300.00, a cash with order discount of 3% can be deducted if payment is made prior to shipping. 
This does not apply to Credit Cards.


SHIPPING REQUIREMENTS:


All freight is FOB Colorado Springs or
Factory location for factory direct shipments.


COMMON CARRIER SHIPMENTS:


Please specify the Freight Line you prefer to have handle your orders. Orders in excess of 400 lbs. will normally be shipped by truck at the least cost, unless otherwise specified.


FOREIGN CUSTOMERS:


Please pay invoices in U.S. dollars. US based charge cards only (International charge card will not be accepted). International customers will be pre-pay by wire transfer only. Please specify your desired method of shipment. All seed shipments are subject to customs inspection regardless of shipment method. All charges that result from import duties or customs inspections will be borne by customer.


LIMITATION OF WARRANTY:


Hydro-Gardens gives no warranties express or implied, including the warranties of merchantability and fitness for a particular use for any product it sells, except as otherwise expressly given by the manufacturer of the product. The purchaser agrees that the limit of liability of Hydro-Gardens for all claims for loss or damage due to any cause shall not exceed the invoice price of the product in question.


DAMAGES ON FREIGHT:


Damage claims must be initiated by the customer. Call us with any problems you have and we will take care of the claim. Please tell the driver about the damaged item and have them make a note in their records. Save the package and phone us as soon as possible. DO NOT send anything back unless you have called and received a return authorization number.


INSPECT ALL SHIPMENTS:


Hydro-Gardens tenders freight to the carrier in good condition. It is the responsibility of the carrier who acts as your agent to safely deliver your shipment. It is imperative that you examine your shipment carefully for damage or shortage, and have the driver note any discrepancies on the bill of lading. Do not refuse any shipment that has damage or shortages, as this is your property, and refusal causes unnecessary delays and storage charges. Arrange with the carrier to have damaged articles returned marked "Deadhead For Repair or Replacement". Hydro-Gardens will be glad to render any assistance necessary to trace and recover lost goods, and will work with you and the carrier in resolving damage claims.


RETURNED MERCHANDISE:


DO NOT return merchandise without a RETURN AUTHORIZATION NUMBER! Requests for returning merchandise must be made within 30 days of receipt of the merchandise. The return will only be accepted when it is accompanied by a RETURN AUTHORIZATION NUMBER given by an authorized representative of 
Hydro-Gardens
8765 Vollmer Road
Colorado Springs, CO. 80908-4710.
Credit extended for approved returns will be based on actual invoice value at the time of shipment. Returns will be assessed a 15% handling charge unless otherwise specified in writing by our representative. All charges incurred by the return of goods will be at the buyer's expense.


PAYMENT TERMS AND CONDITIONS:


First time customers will by required to pay by charge card or pre-pay. US based charge cards only (International charge card will not be accepted). International customers will be pre-pay by wire transfer only. For all open account customers, invoice payments are due by 30 days after the invoice date (NET 30). A service charge of 2% per month (24% APR) will be charged on all invoices not paid within 30 days.


BUSINESS HOURS:


Offices and phone orders; 8:00 a.m. to 5:00 p.m. Mountain Time - Monday through Friday. However, the fax machine and answering machine are on 24 hours a day 7 days a week. We check our E-mail first thing in the morning during normal working hours.


All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, in any form or by any means, photocopying, electronic, mechanical, or recording or otherwise without written permission of Hydro-Gardens.


All products & prices are subject to change at any time.

Hydro-Gardens
8765 Vollmer Rd
Colorado Springs, CO 80908-4710
888-693-0578
hgi@hydro-gardens.com

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